Frequently Asked Questions

📦 Orders and Shipping

🔹 How long does it take for my order to arrive?
Our shipping times are estimated to be 7 to 20 business days. We work with suppliers, so please be patient while your order arrives.
🔹 ¿Mi pedido puede en partes?
Sí, debido a que trabajamos con varios proveedores para asegurarnos de ofrecerte la mejor variedad y disponibilidad de productos, tu pedido puede llegar en diferentes paquetes y tiempos de entrega. No te preocupes, recibirás un número de seguimiento para cada envío.
🔹 How can I track my order?
Once your order is processed (this may take days), you will receive a tracking number. You can use it in our tracking section or on the corresponding carrier's page.
🔹 Can I cancel or modify my order after I have placed it?
We process orders quickly, so if you need to make changes, please contact us as soon as possible. We do not guarantee modifications after purchase.
🔹 What do I do if my order has not arrived?
If your order does not arrive within the estimated time, please write to us.

🔹 Are the products of good quality?
Yes, we work with selected suppliers who guarantee quality materials and finishes.
🔹 How do I know what size to choose?
Each product has a size guide in the description. We recommend that you measure a similar garment and compare it with the table. Please allow a difference of 1-2 cm due to manual measurement.
🔹 Will more colors or models be available?
We are constantly updating our catalog, so stay tuned for new arrivals in the store.

🔹 What payment methods do you accept?
We accept payments via credit/debit card, PayPal and other methods available on the secure payment gateway.
🔹 Is it safe to buy from Shaktiv Store?
Yes, our store is SSL encrypted and we process payments through secure platforms to protect your information.

🔹 Can I return a product if I don't like it?
At this time, we do not accept returns if the product is not defective. Please make sure to check the description and size guide carefully before purchasing.
🔹 What do I do if my product arrived damaged or defective?
If your order arrives with any defects, please contact us with photos within the first 48 hours after receiving it, and we will help you with a solution.

🔹 Can I be a brand ambassador?
We'd love to see you representing our essence! If you're passionate about our style and want to be part of our community, tag us on social media with your photo wearing our products. We're always looking for authentic people who share our vision and energy.
🔹 How can I collaborate with Shaktiv?
If you think you fit our brand and would like to work with us in some way (content, social media, fashion, etc.), drop us a line. We are always open to new ideas and collaborations.
🔹 Do you collaborate with influencers or content creators?
Yes, if you are a content creator and you love our aesthetic, send us a message with your profile and collaboration proposals. We love working with creative and authentic people.
🔹 Do you have an affiliate program?
We are working on it. If you are interested in generating income by recommending or selling our products, please contact us, we will soon launch an exclusive program.